Returns & refunds.

Last updated · July 15, 2026

1. The short version

• Arrived damaged, defective, or not what the product page showed? We replace it or refund you, free. Usually you will not even need to send it back.
• Most items are printed to order, so we cannot take change-of-mind returns on them (more in section 3).
• Gift cards are non-refundable once we have sent the code.
• Anything not right? Email winemakersshow@gmail.com with your order number and we will sort it.

2. Damaged, defective, or wrong items

If your order turns up damaged, faulty, or visibly different from the product page, that is on us. Take a clear photo within 14 days of delivery and email it to winemakersshow@gmail.com with your order number. We will arrange a free replacement or a full refund, whichever you prefer. For most made-on-demand items you will not need to ship anything back to us.

3. Made-on-demand items and change of mind

Most of the shop (caps and posters) is printed for you after you order, by our print-on-demand partner. Because each piece is produced specifically for your order, we do not offer change-of-mind returns or exchanges on these items, and under Article 16(c) of the EU Consumer Rights Directive they fall outside the standard 14-day right of withdrawal.

That said, we are reasonable people. If something is off with your order, or a cap or poster is not what you hoped for, email us and we will do our best to make it right.

4. Gift cards

Gift cards are digital products. Once we have emailed the code, they are non-refundable. They never expire, so there is no rush to use them.

5. How to start a return or a claim

1. Email winemakersshow@gmail.com within 14 days of delivery.
2. Include your order number and, for a damaged or wrong item, a clear photo.
3. We will reply within 2 working days with the fix: a free replacement, a refund, or the next steps.

6. Refunds

Approved refunds go back to your original payment method through Stripe. They usually land within 5 to 10 working days of us approving the refund, depending on your bank. When the problem is our fault (a damaged, defective, or wrong item), your original shipping is refunded too.

7. Orders that do not arrive

If tracking says delivered but you do not have it, or the order is badly delayed, email us. We will chase the courier and, if it is genuinely lost, replace or refund it.

8. Cancelling an order

Made-on-demand items go into production quickly. If you need to cancel, email us as soon as you can. If production has not started, we can cancel and refund in full. Once an item is in production or has shipped, the sections above apply.

9. Your statutory rights

Nothing here limits the mandatory consumer-protection rights you may have under the law of your country of residence. For the full terms of sale, see our Terms of Service. EU consumers can also use the Online Dispute Resolution platform at ec.europa.eu/consumers/odr.